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Terms of Service

Terms of Service

These terms and conditions shall govern your use of our website. By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website. 

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In visiting our website, making a purchase, joining our mailing list, submitting any material to our website or in using any of our website services, you expressly agree to these terms and conditions. You must be at least the age of majority in your county, state or province of residence to use this site, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Our website uses cookies; by using our website or agreeing to these terms of service, you consent to our use of cookies in accordance with the terms of our Privacy and Cookies Policy. This website is operated by Maisie Wheeler. Throughout the site, the terms "I", “we”, “us” and “our” may be used and refers to the owner, Maisie Wheeler.

 

(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and (b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.

 

LICENSE TO USE THIS WEBSITE

 

You may only use our website for your own personal purposes, and must not use our website for any other purposes. Except as expressly permitted by these Terms of Service, you must not edit or otherwise modify any material on our website.

Unless you own or control the relevant rights in the material, or have received written permission to do so, you must not:

(a) republish material from our website (including republication on another website); (b) sell, rent or sub-license material from our website;

(c) show any material from our website in public; (d) exploit material from our website for a commercial purpose; or (e) redistribute material from our website.

 

We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

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ACCEPTABLE USE

 

You must not: (a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website; (b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity; (c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software; (d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent; (e) use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing). You must not use data collected from our website to contact individuals, companies or other persons or entities. (f) You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

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CANCELLATION, SUSPENSION OR CHANGES TO PRODUCTS/SERVICES

 

We may:

(a) limit the sales of our products to any person, geographic region or jurisdiction and we may do so on a case-by-case basis 

(b) limit the quantities of any products or services that we offer

(c) refuse any order you place with us 

(d) limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

(e) limit or prohibit orders that, in our sole judgment, appear to be placed by unauthorised dealers, resellers or distributors.

(f) change descriptions of products or the product price at anytime without notice or justification.

(g) discontinue any product or service at any time in our sole discretion without notice or explanation. However, an attempt will be made to notify you via the e-mail and/or billing address/phone number provided at the time the order was made.

You may cancel, refund or exchange your order under the terms and conditions of our Returns and Exchanges Policy, found by clicking here. Unauthorised use of this material or this website may give rise to a claim for damages and/or be a criminal offence.

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YOUR CONTENT: LICENSE

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In these terms and conditions, "your content" means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website. You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media / reproduce, store and publish your content on and in relation to this website and any successor website / reproduce, store and, with your specific consent, publish your content on and in relation to this website. Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.

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LIMITED WARRANTIES

 

We do not warrant or represent:

(a) the completeness or accuracy of the information published on our website;

(b) that the material on the website is up to date; or

(c) that the website or any service on the website will remain available.

(d) that use of our service will be uninterrupted, timely, secure or error-free.

(e) that images of our products including their colour are accurately displayed on your computer monitor.

 

We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation. There may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

 

In no case shall Maisie Wheeler, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some counties or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such areas or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

BREACHES OF THESE TERMS OF SERVICE

 

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:

(a) send you one or more formal warnings;

(b) temporarily suspend your access to our website;

(c) permanently prohibit you from accessing our website;

(d) block computers using your IP address from accessing our website;

(e) contact any or all your internet service providers and request that they block your access to our website;

(f) commence legal action against you, whether for breach of contract or otherwise; and/or

(g) suspend or delete your account on our website. Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

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VARIATION

 

From time to time we may revise these terms and conditions. The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.

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THIRD PARTY RIGHTS

 

These terms and conditions are for our benefit and your benefit, and these terms and conditions are not intended to benefit or be enforceable by any third party. The exercise of the parties' rights under these terms and conditions is not subject to the consent of any third party.

 

ENTIRE AGREEMENT

 

These terms and conditions, together with our privacy policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.

 

OUR DETAILS

 

This website is owned and operated by Mrs. Maisie Wheeler. 

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At Coffee and a Catfish, we regularly assess and update our policies, ensuring legislation requirements are up to date and that our information is accurate and fair at the time of updating.

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THIS PRIVACY POLICY WAS LAST UPDATED ON 08th NOVEMBER 2024.

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If you have any questions regarding our policies, please email us at mae@coffeeandacatfish.com, or by using the on-site chat feature.

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Cookie Policy

Cookie Policy

This Cookie Policy explains how Coffee and a Catfish ("Coffee and a Catfish", "We", "Us", and "Our") uses cookies and similar technologies to recognise you when you visit our website at www.coffeeandacatfish.com ("Website", "our website"). It explains what these technologies are, why we use them, and what your rights are to control our use of them.

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In some cases we may use cookies to collect personal information from you, for example when we obtain your postal and payment information.

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Cookies are small data files that are placed on your computer or mobile device when you visit a website URL. Cookies are widely used by website owners in order to allow the site to work, or improve the site's efficiency and accuracy.

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Cookies sent by the website owner (Maisie Wheeler, founder) are called "first-party cookies". Cookies set by other parties other than the website owner are called "third-party cookies". Third-party cookies enable additional third-party features to run on the website. This includes advertising (including Facebook/Instagram/Tiktok ads), interactive content (comments, reviews and uploads) and analytics to help tailor and improve your usage. The parties that set these third-party cookies can recognise your computer both when it visits www.coffeeandacatfish.com and certain other sites.

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We use first and third-party cookies for a multitude of reasons. Some cookies are required to allow our website to operate (via Wix.com). These are known as "essential" or "strictly necessary" cookkies. Other cookies allow us to track and target the interests and trends of our users, enabling us to improve the experience on our third-party features. Third-party cookies are occasionally used throughout our website for advertising, analytics and more, explained below.

Whilst some cookies (essential cookies that allow our website to run) are unable to be disabled, you have the right to accept or reject the use of third-party cookies on your devices. You can do this via setting your cookie preferences in the Cookie Consent Manager. 

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The following table outlines the first and third-party cookies that run throughout Coffee and a Catfish:

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Performance and functionality:

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These cookies are used to enhance the performance and functionality of our website, but are non-essential to your use. However, by disabling these cookies, certain functions (such as vides/animations) may become unavailable.

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NAME: XSRF-TOKEN

PURPOSE: Helps with site security in preventing Cross-Site Request Forgery attacks.

PROVIDER: www.coffeeandaccatfish.com

SERVICE: Advertiser's Website Domain

COUNTRY: United States

TYPE: http_cookie

EXPIRES: End of session

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NAME: TS#

PURPOSE: Increases web security and is a session-run cookie

PROVIDER: www.coffeeandacatfish.com

SERVICE: Typescript

COUNTRY: United States

TYPE:server_cookie

EXPIRES: End of session

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Analytics and customisation:

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These cookies collect information that is used to help us understand how our website is being used, or how effective our marketing campaigns are. They also allow us to customise and tailor the website to you.

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NAME: bolt-performance

PURPOSE: Assesses how coffeeandacatfish.com is accessed and used

PROVIDER: www.coffeeandacatfish.com

COUNTRY: United States

TYPE: pixel_tracker

EXPIRES: End of session

Disabling cookies is dependant on the web browser you use. For the most popular web browsers, you can find information about enabling and disabling cookies below:

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Google Chrome

Internet Explorer

FireFox

Safari

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Other web browser cookie preferences can be found in their own privacy policies. 

Other Technologies

Other methods similar to cookies may be used throughout our site. Web beacon/tracking pixels/clear gifs are tiny graphic files that allow us to recognise when someone has visited our website or opened an email from us. These identifiers allow us to understand trends, patterns and discover where you have discovered our site. It also allows us to assess how successful our site is , and to measure the success of email marketing campaigns. Disabling these cookies will impair the functioning of these campaigns, but is fully optional.

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Third-party servies may also serve cookies on your device to allow advertising through our website. These companies may, for example, use information about your visits to ours, and other websites, in order to provide tailored advertisements about goods and services that may be of interest to you. An extension of this may be used to allow them to assess the effectiveness of said tailored advertisements. These technologies do NOT allow us, or any other website, to access your name, contact details, or any other identifiers - unless you choose to provide them.

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At Coffee and a Catfish, we regularly assess and update our policies, ensuring legislation requirements are up to date and that our information is accurate and fair at the time of updating.

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THIS COOKIE POLICY WAS LAST UPDATED ON 8th NOVEMBER 2024.

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If you have any questions regarding our policies, please email us at mae@coffeeandacatfish.com, or by using the on-site chat feature.

Privacy Policy

Privacy Policy

This Privacy notice for Coffee and a Catfish ("Company", "We", "Us" or "Our") describes how and why we may collect, store, use and/or share ("process") your information when you use our services, such as when you:

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- Visit our website at www.coffeeandacatfish.com and interact with content on it

- Engage with our company, for example by visiting email links/purchasing and attending events

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In short, we only use information that YOU provide and consent to. 

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When you visit, use, or navigate our Services, we may process your personal information. We will only do so when you voluntarily offer this information, for example when completing our shipping forms. Your personal information we collect:

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- Name

 - Contact email address

- Mailing and billing address )for use of postage - we do personally have access to this information as we need to post your orders!)

- Debit/credit card details (for use of purchasing - we personally do not have access to this information as it is ran through Stripe LTD)

- Username/password (If you choose to sign up - we personally do not have access to this information as it is through Wix LTD)

- Contact and cookie preferences

- Contact or authentication data

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We process your information in order for us to provide, improve and administer our services and deliver goods. Any other uses, for example for marketing services, must be consented by you.

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AUTOMATICALLY COLLECTED DATA

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When you visit our website, some information is automatically collected. This information does NOT include personal  information (such as your name or contact information), but may include device and usage information, such as your IP address, browser/device characteristics, language preferences, device name, country, location and other technical information. This information is not passed on, and is simply needed to maintain the security and operation of our Services. 

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Log and Usage data: Service-related, diagnostic, usage and performance information - our servers automatically collect this when you access and use our services. Depending on your interactions, this may include IP address, device information, time stamps, pages and files viewed, in-site searches and errors.

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Device Data: Information about your computer or mobile device used to access our services. This may include IP address, proxy server, device identification numbers, location, browser type, hardware model, internet service provider/mobile carrier and system configuration information.

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Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this by clicking here.

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HOW DO WE USE YOUR INFORMATION?

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In short, your information is used for us to provide our services, and post your products to you! It is also used for security and fraud prevention, and to comply with UK and GDPR law. 

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With your consent, we may use your information for:

- Account creation: Your username and password information are stored on our server to allow you to login to your account. WE DO NOT have access to your password or other sensitive information, as this is stored on your console.

- To respond to you: If you send us a question, or use our on-site chat feature, our server collects your contact information in order for us to reply.

- To send you administrative information: Updates on our terms and conditions, changes to our policies and other similar information.

- To fulfil your orders: In order for you to purchase from us, we need your information! Our payments are handled by Stripe, so none of your information is stored on our site. We will always use Stripe to handle payments, refunds and any other financial information. In order to fulfil orders, we will also need some basic contact information (just in case), as well as a postal address to send your products to you!

- Advertising/Marketing: As an optional extra, you may opt in to receive our marketing, special offers and tailored advertising. You can opt out of these at any time, via the link on our site or by emailing us at mae@coffeeandacatfish.com

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COMMUNICATING WITH OTHER USERS

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When you share your personal information (for example by leaving comments, reviews, or contributing to polls), you acknowledge and consent that your basic information (name/username) may be publicly made available to other users and external visitors. By leaving a review/comment, you accept responsibility for this. By leaving a review, you authorise us to use, either in part or in full, for advertising and informative purposes. This includes posting onto our social media pages and in mailing campaigns.

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LEGAL BASIS

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Under UK GDPR laws, we need to explain the valid legal basis we rely on in order to process your personal information. As such, we may rely on the following legal basis in order to do so:

- Consent: If you give us your permission to do so, we may send you tailored marketing and special offers. You can opt-out of this at any time via the link in the email, or by contacting us at mae@coffeeandacatfish.com

- Performance of a Contract: We may process your information when we believe it is necessary to fulfil our contractual obligations to you, by providing our services, or at your request, prior to entering a contract with us.

- Legitimate Interests: If we believe it to be in our business' best interests, and those interests do NOT affect your rights and freedoms, we may collect your information, for example for special offers and discounts, feedback or to improve user experience.

- Legal Obligations: We may process your information if it is deemed necessary with our legal obligations, for example to aid a law enforcement agency/regulatory body, to defend our legal rights, or to supply evidence in litigation with which we are directly involved.

- Vital Interests: If we ever suspect fraud or dangerous activity involving your personal information, we may process your information to protect your vital interests, or those of a third-party, such as situations arising where the safety of an individual is compromised.

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SENSITIVE DATA

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We will only collect sensitive data where ABSOLUTELY necessary. When you purchase from Coffee and a Catfish, you authorise the use of your payment instrument number, and the security code associated. All payment data is handled via our provider Stripe. Your payment details are NOT shared with Coffee and a Catfish directly, only through the secure Stripe payments. You can read their privacy policy here: Stripe Policy.

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When you choose to sign up at Coffee and a Catfish, we only collect the data you provide. This includes the username and password you select. For extra security, we strongly advise that you NEVER use the same username/password combination for multiple sites.

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HOW LONG DO WE KEEP YOUR INFORMATION?

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We will only hold your information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required for legal reasons. Where there is no ongoing business need to process your personal information, we will either delete or anonymise such information until deletion is possible.

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HOW DO YOU KEEP MY INFORMATION SAFE?

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Through Wix.com, security measures are provided to protect your information. However, despite our best efforts, no electronic transmission is 100% safe via the internet. Therefore, we cannot guarantee that hackers, cybercriminals or other unauthorised third-parties will not be able to access your information. By using any internet service, you enter these agreements at your own risk.

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As part of the EEA/UK law, you have certain rights under applicable data protection laws. These include the right (i) to request access/obtain a copy of your information, (ii) to request rectification/erasure, (iii) to restrict processing of your information and (if applicable) (iv) to data portability. You can make such requests by sending an email to mae@coffeeandacatfish.com

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ACCOUNT INFORMATION

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If you would like to review, change or delete your Coffee and a Catfish account, you may do so by:

- Logging into your account and updating your preferences

- Contacting us directly at mae@coffeeandacatfish.com where we can close the account for you.

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Once you request deletion, we will deactivate it from all our databases as soon as possible. However, we may retain some information in order to prevent fraud, troubleshoot problems, assist with legal investigations or to comply with legal requirements.

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THIRD-PARTY INFORMATION

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We may share your data with third-party vendors with your consent, for example with Ad Networks, Data Analytic Services and Finance/Accounting tools. As stated previously, the only sensitive data we use is via Stripe Payments, where they are designed to safeguard your personal information.

 

Other than for payments, Coffee and a Catfish currently uses third party services for running advertisements on Facebook and Instagram (via Meta) and Tiktok (via ByteDance).

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At Coffee and a Catfish, we regularly assess and update our policies, ensuring legislation requirements are up to date and that our information is accurate and fair at the time of updating.

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THIS PRIVACY POLICY WAS LAST UPDATED ON 8th NOVEMBER 2024.

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If you have any questions regarding our policies, please email us at mae@coffeeandacatfish.com, or by using the on-site chat feature.

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Rewards Policy

Rewards Policy

At Coffee and a Catfish, we love being able to thank our loyal customers. The reward scheme, "Catfish Rewards" / "Club Catfish" allows our customers to earn loyalty points, exclusive discounts and monthly rewards through a tierred system from Bronze to Silver to Gold.

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By signing up to Catfish Rewards / Club Catfish, you agree to receiving updates and exclusive deals via email from us. You also agree to the terms that only those permitted within each tier use the codes and offers provided, and that if you are found to be using codes that are not permitted to you, or sharing codes with those not permitted, you will be banned from accessing the rewards on the future. 

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